Privacy Policy

Effective date: 31 August 2026  |  Last updated: 31 August 2026

Propel Staffing Solutions (“Propel”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and otherwise process personal information when you visit our websites, register on our job portal, submit a CV, apply for a vacancy, subscribe to job alerts, contact us, or otherwise use our recruitment and staffing services.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Promotion of Access to Information Act 2 of 2000 (“PAIA”), and other applicable South African law.

1. Who we are

Propel Staffing Solutions is a South African recruitment and talent acquisition consultancy. We provide permanent, contract, temporary and project-based placements, as well as related services such as advertising, screening, interviews, reference checks, ITC checks, psychometric assessments and employment-contract facilitation.

Responsible party: Propel Staffing Solutions
Physical address: Office 16D2, 16th Floor, Sinosteel Plaza, 159 Rivonia Road, Sandton, 2146, South Africa
Websites: www.propelstaffing.co.za and our job portal at crm.propelstaffing.co.za
Email: info@propelstaffing.co.za / recruitment@propelstaffing.co.za
Telephone: +27 61 538 2019 / 079 910 2494

For the purposes of POPIA, Propel is the responsible party for personal information we collect and process in providing our services. Where we place a candidate with a client employer, that employer may also become a responsible party (or operator) in respect of information we share with them for recruitment and hiring purposes.

2. Scope

This Policy applies to:

  • candidates, job seekers and professionals who register, apply, or send us a CV;
  • client contacts, hiring managers and employer users of our portal;
  • visitors to our websites and people who complete our contact or newsletter forms;
  • referees, next of kin and other people whose details are provided to us in the recruitment process.

If you provide us with someone else’s personal information (for example a referee), you confirm that you have that person’s permission to do so and that you have told them about this Policy.

3. Personal information we collect

The information we collect depends on how you interact with us. It may include:

3.1 Identity and contact details

  • full name, date of birth, gender, nationality and marital status;
  • identity or passport number and copies of identification documents;
  • email address, telephone number, residential or postal address, and city / province / country;
  • photographs or profile images you upload.

3.2 Career and application information

  • CVs, covering letters, portfolios and other documents you upload or email to us;
  • education, qualifications, skills, work history, career level and professional memberships;
  • current and expected remuneration, availability, notice period and job preferences;
  • applications you submit, interview notes, assessments and our evaluation of your suitability;
  • social-media profile URLs you choose to provide (for example LinkedIn).

3.3 Employer and client information

  • company name, registration details, industry, size, website and office locations;
  • names, job titles, email addresses and phone numbers of hiring contacts;
  • job specifications, vacancy details and related commercial correspondence.

3.4 Background, screening and assessment information

Where relevant to a role and permitted by law, we may collect or receive:

  • reference-check outcomes;
  • ITC / credit-check results;
  • psychometric or skills-assessment results;
  • qualification, professional-registration or right-to-work verification;
  • criminal-record or other statutory checks required by a client or by law.

3.5 Website, account and technical information

  • account login details and encrypted passwords;
  • job-alert and newsletter preferences;
  • IP address, browser type, device information, pages visited and similar usage data;
  • cookies and similar technologies (see section 10).

We do not require you to provide more information than is reasonably necessary for the relevant purpose. Some fields are optional; others are required to create an account, apply for a role, or complete a placement.

4. How we collect personal information

We collect personal information:

  • directly from you when you register, log in, update your profile, apply for a vacancy, upload a CV, complete a form, call or email us, or attend an interview;
  • from client employers in connection with a vacancy or assignment;
  • from referees, previous employers, education institutions and professional bodies;
  • from screening, ITC, psychometric and other verification service providers, with your knowledge or as otherwise permitted by law;
  • from publicly available professional sources (for example LinkedIn) when we approach you about a role;
  • automatically through our websites (cookies, logs and analytics);
  • through optional social sign-in providers (Google, Facebook or LinkedIn) if you choose to use them.

5. Why we process your personal information

We process personal information to:

  • create and manage candidate and employer accounts;
  • understand your skills, experience and career goals and match you with suitable roles;
  • advertise vacancies, receive applications and communicate about opportunities;
  • screen, interview, assess and shortlist candidates;
  • carry out reference, ITC, psychometric and other checks required for a placement;
  • introduce candidates to client employers and facilitate interviews and offers;
  • place candidates on permanent, contract, temporary or project assignments;
  • prepare or facilitate employment or assignment contracts;
  • send job alerts, newsletters and service updates you have requested;
  • respond to enquiries and provide customer support;
  • operate, secure and improve our websites and services;
  • comply with legal, tax, labour, BBBEE, audit and professional obligations;
  • establish, exercise or defend legal claims;
  • keep a talent pool of candidates who may be suitable for future roles, unless you object.

6. Lawful basis for processing

We only process personal information where a lawful justification under POPIA applies. Depending on the circumstances, this may include:

  • Consent — for example when you submit a CV, create a profile, subscribe to job alerts or newsletters, or agree to a background check;
  • Contract — processing that is necessary to take steps at your request before entering into a contract, or to perform a recruitment, placement or staffing agreement;
  • Legal obligation — where we must process information to comply with South African law;
  • Legitimate interests — our legitimate interests in operating a recruitment business, matching talent with employers, and keeping our platforms secure, provided this does not override your rights;
  • Publicly available information — where we approach professionals using information they have made public for career purposes.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing already carried out, or processing that we may continue on another lawful basis (for example to complete a placement already in progress or to meet a legal obligation).

7. Special personal information

Some information we process may be special personal information under POPIA. This can include identity numbers, information about race or ethnic origin (for example where required for BBBEE or employment-equity reporting), health information relevant to a role, biometric identifiers if used for verification, criminal-behaviour information, and the results of psychometric or credit checks.

We process special personal information only when POPIA allows it — typically with your consent, where it is necessary for the establishment, exercise or defence of a right or obligation in law, or where it is required for employment or recruitment in accordance with the law. We will tell you if a particular check is required for a role and will not run credit, criminal or similar checks without a proper basis.

8. Who we share personal information with

We share personal information only as needed for the purposes above, and with:

  • Client employers — shortlisted CVs, profiles and interview feedback for roles you have applied for or agreed to be considered for;
  • Our staff and contractors — recruiters and administrators who need the information to perform their duties, under confidentiality obligations;
  • Screening and assessment providers — ITC bureaux, psychometric vendors, qualification-verification and similar operators;
  • Service providers (operators) — hosting, email, cloud storage, website, analytics, payment, security and IT support providers who process information on our instructions;
  • Professional advisers — attorneys, auditors and similar advisers where required;
  • Regulators and authorities — where required by law, court order, or to protect our rights, users or the public.

We do not sell your personal information. Client employers who receive candidate information must use it only for the recruitment purpose for which it was provided, unless they have their own lawful basis to process it further.

9. Cross-border transfers

Our primary operations and records are in South Africa. Some operators (for example cloud hosting, email, analytics or social-login providers) may process information in other countries. Where we transfer personal information outside South Africa, we do so in accordance with POPIA section 72 — including by using operators in jurisdictions with substantially similar protection, by obtaining your consent, or by putting appropriate contractual and security safeguards in place.

10. Cookies and similar technologies

Our websites use cookies and similar technologies to operate the site, keep you signed in, remember preferences, and understand how the site is used.

  • Essential cookies — required for security, sessions, load balancing and cookie-consent records (including the laravel_cookie_consent cookie). These are necessary for the site to function.
  • Analytics cookies — we may use Google Analytics to understand traffic and improve the site (for example page views, device type and referral source). This data is typically aggregated.
  • Third-party cookies — features such as Google reCAPTCHA, Stripe payment scripts, or social login may set their own cookies. Their processing is governed by those providers’ policies.

You can control cookies through your browser settings. Blocking essential cookies may prevent you from signing in or submitting applications. Where we display a cookie-consent banner, your choice is stored so we do not ask again unnecessarily.

11. Direct marketing, job alerts and newsletters

If you subscribe to job alerts or our newsletter, we will send you emails about vacancies and related services. You can unsubscribe at any time using the link in the email or by contacting us. We do not send unsolicited electronic marketing except as permitted by POPIA and the Consumer Protection Act / Electronic Communications and Transactions Act, including the requirement to obtain consent for electronic direct marketing to people who are not existing customers, and to honour opt-outs.

12. How long we keep personal information

We keep personal information only for as long as needed for the purposes in this Policy, or as required by law. In general:

  • Active candidate profiles and talent-pool CVs — while your account remains open, and for up to 24 months after your last interaction, unless you ask us to delete it sooner or you consent to a longer period;
  • Unsuccessful applications — typically up to 12 months after the vacancy closes, so we can consider you for similar roles and respond to queries, unless you object;
  • Successful placements, contracts and assignment records — for the duration of the relationship and thereafter for the periods required by labour, tax, BBBEE and other laws (often up to five years or longer where a legal hold applies);
  • Enquiry and correspondence records — for a reasonable period to complete your request and keep a service record;
  • Website logs and analytics — for a short operational period, unless needed to investigate security or abuse.

When information is no longer required, we will delete or de-identify it in a manner that is reasonably practicable.

13. Security

We take reasonably practicable steps to safeguard personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction. These measures include access controls, encrypted passwords, restricted staff access, secure hosting and staff confidentiality obligations.

No website or electronic transmission is completely secure. Please use a strong unique password for your account and tell us promptly if you believe your account or information has been compromised. POPIA requires us to notify the Information Regulator and affected data subjects of a security compromise where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person.

14. Your rights

Subject to POPIA and other applicable law, you have the right to:

  • be informed that we are collecting and processing your personal information;
  • access the personal information we hold about you;
  • request correction of information that is inaccurate, incomplete or out of date;
  • request deletion or destruction of information we are no longer entitled to keep;
  • object to processing on reasonable grounds relating to your situation, including processing for direct marketing;
  • withdraw consent where processing is based on consent;
  • not be subject to automated decision-making that has a legal or similarly significant effect, except as permitted by law (our matching and screening involve human recruiters);
  • lodge a complaint with the Information Regulator (see section 16).

You may also request a copy of records we hold in accordance with PAIA. We may need to verify your identity before fulfilling a request, and we may refuse a request where POPIA or PAIA allows us to do so (for example to protect another person’s privacy or legally privileged information).

15. How to contact us about your information

To access, correct, object to, or request deletion of your personal information, or to ask a question about this Policy, contact our Information Officer:

Information Officer
Propel Staffing Solutions
Office 16D2, 16th Floor, Sinosteel Plaza, 159 Rivonia Road, Sandton, 2146
Email: info@propelstaffing.co.za
Tel: +27 61 538 2019

Please include enough detail for us to identify you and the request. We will respond within a reasonable time, and in any event within the periods required by law.

If you have an account on our job portal, you can also review and update much of your profile information by signing in.

16. Complaints

We encourage you to contact us first so we can try to resolve your concern. You also have the right to complain to the Information Regulator of South Africa:

Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Tel: 010 023 5200 / Toll-free: 0800 017 160
General enquiries: enquiries@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
Website: inforegulator.org.za

Complaints may also be submitted through the Information Regulator’s eServices portal, as directed on its website from time to time.

17. Children

Our services are aimed at adults seeking professional employment. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us and we will delete it unless we are legally required to retain it.

18. Third-party websites

Our websites may contain links to client career pages, social networks or other third-party sites. This Policy does not apply to those sites. We are not responsible for their privacy practices. Please read their policies before providing information to them.

19. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. The current version will always be available on this page. Where a change is material, we may also notify you by email or a notice on the website. Continued use of our websites or services after an update constitutes acceptance of the revised Policy, to the extent permitted by law.

20. Contact

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Propel Staffing Solutions
Office 16D2, Sinosteel Plaza, 159 Rivonia Road, Sandton, 2146
info@propelstaffing.co.za  |  recruitment@propelstaffing.co.za
+27 61 538 2019  |  079 910 2494